Any questions?

We are here. Here you will find the most common answers — if one is missing, write to us.

To give you a precise answer: let us know your dates, number of guests and expected arrival time.

Location & arrival

We are at Rio Terà San Aponal 935, San Polo — 2 minutes without bridges from the ACTV San Silvestro stop.

Where exactly is the property located?

At Rio Terà San Aponal 935, sestiere San Polo, Venice.

★ Più chiesta Is there an access contribution to enter Venice?

On certain days of the year, Venice requires a daily visitor access contribution.

If you are staying at Bianca Ducale, you can enjoy the city with greater peace of mind: guests who are registered overnight in a Venice accommodation are exempt from paying the contribution, provided they are registered through the official portal.

For dates, any updates and full details, please visit the official website.

Venice Access Contribution — official site →

How do I get there from the train station (Santa Lucia)?

Take vaporetto line 1 from Santa Lucia towards Lido, get off at San Silvestro (approx. 20 min, 4 stops). From there it is a 2-minute flat walk with no bridges.

How do I get there from Marco Polo Airport?

Two options: private water taxi (~35 min, direct arrival at the nearest landing stage — contact us to arrange it) or Alilaguna orange line to Rialto (~75 min).

How does car parking work?

Venice is a car-free island. The nearest car park is Tronchetto (P1/P2), from which you reach us by vaporetto line 1 to San Silvestro. We are working on an arrangement for our guests — write to us if you are arriving by car.

Can I arrive by water taxi?

Yes, a water taxi takes you directly to the nearest landing stage. Give this address: Rio Terà San Aponal 935, San Polo. Very convenient with heavy luggage.

What is the easiest way to arrive?

For most guests the simplest option is to take the ACTV vaporetto to San Silvestro (Line 1) and walk 2 minutes — no bridges at all. After booking we send you clear step-by-step directions. If you let us know how you are arriving (station/airport/Piazzale Roma) we will suggest the best option for your schedule and luggage.

Check-in and check-out

What are the check-in and check-out times?

Check-in from 3:00 pm to 8:00 pm. Check-out by 10:00 am. For different times please contact us before arrival: we will find the best solution for you (additional charges may apply).

Is early check-in or late check-out possible?

Yes, upon request and subject to availability (extra charges may apply). Please write to us at least 48 hours before arrival with your preferred time.

Can I leave my luggage before check-in or after check-out?

Unfortunately our historic property does not have a luggage storage room. We will point you to the nearest options, all within 2 minutes on foot.

How does check-in work?

During reception opening hours our staff will welcome you and give you information about the property. If you arrive at a different time, you can still access your room using unique codes sent to you by email.

Do you have a reception desk?

Reception staff are present during dedicated hours; at other times remote support is available from 9:00 am to 8:00 pm. If you have specific needs, please write to us in advance.

Rooms & amenities

Is there Wi-Fi?

Yes, free high-speed Wi-Fi throughout the property.

Are pets allowed?

Much as we love animals, the property is not suited to accommodating them.

Do the rooms have air conditioning?

Yes, all rooms have independent air conditioning and heating.

How many rooms does the property have?

The property has 6 rooms in two categories: Canal View (Molin Deluxe, Doge Deluxe, Porta d'Acqua) and Courtyard View (Campiello, Dogaressa, Bianca Prestige).

Do all rooms have a private bathroom?

Yes. All rooms have a private bathroom and are designed to offer real comfort and practicality in an intimate Venetian atmosphere.

What is the difference between Canal View and Courtyard View?

Canal View: overlooking a rio navigable only by oar or small resident motor boats — guaranteed quiet. Courtyard View: overlooking a typical Venetian courtyard, a window onto the daily life of the neighbourhood.

What will I find in my room?

All rooms include: independent air conditioning, Wi-Fi, minibar, coffee machine or kettle, toiletries and a small relaxation corner with a table and two chairs.

Breakfast

Is breakfast included?

We do not serve breakfast on-site. Instead we prefer to recommend a selection of nearby venues within 10 minutes on foot, so you can choose each morning at your own pace.

Bookings & policies

What are the advantages of booking directly on the website?

By booking on the site you get the Best Rate Guarantee (valid under the same conditions: dates, room type, guests, policy). We also prioritise requests where possible, and after booking you receive digital guides (2–4 night itineraries, bacari, artisan shops). For guests arriving by car: we are working on a Tronchetto parking arrangement — updates coming soon.

Which payment methods are accepted?

Credit/debit cards (Visa, Mastercard) and cash at the property.

What is the cancellation policy?

The policy depends on the rate chosen. We generally offer a prepaid rate with insurance and a flexible rate (with free cancellation up to a defined deadline). Full terms are always shown during the booking process.

How do you handle my personal data?

We process your data in accordance with the GDPR.

Read our Privacy Policy →

Extras & house rules

Can you recommend restaurants or bacari?

Of course — the digital guides sent after booking include a curated selection of bacari, osterie and restaurants in the San Polo area. You can also ask our reception staff for personal recommendations.

Can I arrange a private transfer from the airport?

Yes, we organise private water taxis from Marco Polo Airport on request. Please contact us at least 48 hours in advance.

What are the house rules?

Quiet hours from 9:00 pm to 8:00 am. Smoking is not permitted in the rooms. Unregistered guests may not stay overnight. Respect for shared spaces is expected.

Can you help me organise experiences?

We are building a selection of local experiences and recommendations. Tell us your interests and how long you are staying and we will suggest suitable options.

Can I smoke?

Smoking is not permitted anywhere inside the property, including the small outdoor patio, out of respect for other guests and neighbours.

Do you have a lift?

No. The property has two floors, with no lift. On the ground floor you will find the reception and one room — a suitable option for those who prefer to avoid stairs. The other five rooms are on the first floor, reached by a single flight of stairs. For any specific requirements, please write to us before booking.

Didn't find the answer?

Write to us on WhatsApp or use the form — we reply as soon as possible, usually within a few hours.

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